Managed Support for Salesforce

Keep your Salesforce system stable, secure, and performing at its best.

When Salesforce sits at the heart of your operations, you need more than a help desk. You need a partner who understands your environment, supports your people, and keeps your platform healthy so your organisation can move forward with confidence.

Talk to our team

The Brooke Difference

Salesforce shifts constantly and your teams rely on it every day. Without the right support model, issues build up, small misconfigurations become costly problems, and internal teams stretch themselves thin trying to keep up.

Most support providers focus on closing tickets. Brooke focuses on system health. We learn your processes, data, and architecture, so we can prevent issues before they disrupt your staff or customers. You get a stable platform, fewer interruptions, and a team who already understands your environment when you need help.

You gain:

  • Faster resolutions informed by real context

  • Proactive recommendations that cut recurring issues

  • Guidance that lifts performance over time

  • Clear communication that keeps everyone aligned

Results That Matter

With Brooke’s Managed Support, you can expect…

Up to 40% reduction in recurring issues

New release planning cuts staff disruptions by half

Internal IT tickets drop in the first quarter

A light blue right triangle with a black background

How We Work with
Your Organisation

Your partnership begins with a baseline review of your system so we can understand your architecture, your internal processes, and the pressure points that need support.

You then receive structured, predictable assistance that includes:

  • Prioritised handling of incidents and enhancement requests

  • Monthly reviews that keep your backlog moving

  • Guidance on releases, licensing changes, and best practice

  • Support for data quality and integration stability

  • Documentation and knowledge uplift for your internal teams

Everything is designed around how your organisation works, not a generic support template.

A red, irregularly shaped polygon with black outline on a white background.

Ready to get started?

Let’s talk about what’s possible. Whether you’re improving services, modernising systems or exploring AI, a quick chat with Brooke can help you find the right next step.

Get in touch via the form or call +61 2 8046 3975 to book your free discovery call.

Book your free discovery call

Please complete the form and our team will be in touch.